TrustPass Ecosystem Terms & Conditions
Digital Franchise & Independent Contractor Model. Last updated: 2025-11-04
Responsible Party: WorkLink Group (Pty) Ltd (Reg. No. 2025/559132/07).
Contact: privacy@trustpass.co.za • WhatsApp: +27 71 151 7228.
1. Acceptance & Core Relationship
By accessing or using the Services (TrustPass, TrustBuild, or WorkLink platforms), you agree to these Terms & Conditions and the accompanying POPIA Privacy Notice. Continued use signifies your acceptance of any updates or amendments.
2. Nature of the Relationship (Independent Contractor)
The relationship between you (the Contractor or Digital Franchise Leader) and TrustPass (WorkLink Group (Pty) Ltd) is strictly one of an Independent Contractor (“IC”). You are an in-app entrepreneur, responsible for your own taxes, tools, insurance, and operational risks, in line with your right to freedom of trade. You are not an employee of TrustPass.
- Freedom of Trade: You retain complete control over your working hours and capacity and are free to work for third parties not introduced by TrustPass.
- TrustBuild Staffing: When TrustBuild contracts with an external business for formal employee services (SEESA-compliant), TrustBuild acts as the Temporary Employment Service (TES) and employs the labourer directly. This dedicated staffing relationship remains separate from your IC relationship with the core platform.
3. The Digital Franchise & Passive Commission Model
3.1. Purpose of Passive Commission (Legal Justification)
The Passive Commission offered to Tier 2 and Tier 3 members is not compensation for recruitment. It is a fee for ongoing, legitimate proprietary services you provide to the TrustPass ecosystem, designed to reduce labour risk and drive quality:
- Mentorship: Guidance, knowledge transfer, and training (SkillUp) to your network (downline).
- Quality Control & Vetting: Vetting, supervising, and managing the TrustScore performance of your network/team to ensure high service delivery standards.
- Risk Mitigation: Primary operational accountability for the reliability of work delivered by your downline.
3.2. Tiered Subscription Model for Network Builders
Access to tools, network management, and passive commission requires a subscription, providing predictable revenue to fund platform stability and verification.
Tier 1: The Trust Pass (Contractor): Basic access, R100 Monthly Fee (KYC & Verification Fund). 5%–8% Gross Commission deducted from payout. No passive commission rights.
Tier 2: The Network Builder (Mentor): R299–R499 Monthly Subscription. Team Management Dashboard & Passive Commission Base. 5%–8% Gross Commission deducted from personal payout.
Tier 3: The Franchise Leader (Enterprise): Custom Annual Contract. Highest Passive Commission % and volume discounts. Enhanced enterprise features.
4. Remuneration & Fees
- Worker Payout Commission (5%–8%): Deducted from the Contractor’s gross earnings.
- Client Service Fee (10%–15%): Applied to the Client’s project cost to fund verification, insurance, legal support, and the Franchise Passive Commission base.
- Passive Commission: Small percentage of total gross income generated by your verified downline (Tier 2/3), paid monthly, subject to forfeiture rules in Section 5.
5. Non-Circumvention Agreement (NCA) & Forfeiture
This clause protects the proprietary value of relationships facilitated by TrustPass. It is not a penalty, but a calculation of predictable lost future income.
- Proprietary Asset: The established client relationship, verifiable work history, and Passive Commission Base are proprietary assets of the TrustPass Ecosystem.
- Prohibited Conduct: Contracting or transacting with a party introduced via TrustPass, outside the platform’s commission structure.
- Consequence: Immediate and permanent forfeiture of the specific Passive Commission Base tied to that relationship.
5.1. Liquidated Damages (LD) Forfeiture Calculation
If circumvention occurs, the platform may claim Liquidated Damages equal to the verifiable lost revenue stream for a maximum of 6 months. This calculation is visible in the user’s private profile as the Forfeiture Value.
LD Forfeiture = (A.T.V. × 6 Months) × CTotal + R2,500
- A.T.V. (Average Transaction Value): Average value of projects completed between the specific parties in the 3 months preceding the breach.
- 6 Months: Non-punitive maximum duration for measuring immediate loss of introduced revenue.
- CTotal: Total aggregated commission rate (Client Service + Worker Payout + Passive Commission) lost to the ecosystem.
- R2,500: Fixed administrative fee for investigation and document preparation.
All parties acknowledge this represents a genuine pre-estimate of damages.
6. Client Non-Solicitation Guidelines & Penalties
Clients are prohibited from actively soliciting or hiring any Contractor or Team Member introduced through the platform’s matching process for 18 months following their last engagement.
6.1. Client Penalty System (TrustScore Enforcement)
Initial Offence: Immediate TrustScore reduction, limiting access to top-rated talent.
Repeated Offences: Temporary or permanent ban from the ecosystem; loss of Escrow, Insurance and Compliance protections; LD Forfeiture may be pursued.
7. General Provisions & Compliance
- Verification & TrustScore: You must provide accurate information for identity checks to maintain Verified status and TrustScore.
- Ratings & Reviews: Two-way reviews build your portable reputation asset (TrustScore).
- Intellectual Property: Logos, brand marks, and platform content are owned by WorkLink Group (Pty) Ltd.
- Privacy Queries: privacy@trustpass.co.za • WhatsApp: +27 71 151 7228
